Terms & Conditions
1.1 All prices include GST and Concept 2 Print reserves the right to charge for the cost of delivery.
1.2 All prices are subject to change without notice.
1.3 Our quote is valid for 30 days.
2.1 Payment in full is requested prior to production or delivery, unless otherwise agreed in writing.
3.1 Stocks are subject to change by Concept 2 Print without notice, whether or not we use alternative stock or suppliers.
4.1 All artwork provided must meet our file specifications. We will not be liable for any errors which occur in the electronic transfer of artwork.
4.2 You must carefully review and approve all proofs or layouts before submitting to ensure the order is ‘ok to print’. We accept no responsibility for any error after proofs are confirmed.
4.3 Hard copies supplied by the client are not used for colour reference or matching.
4.4 Our digital proofs are imaged using calibrated press profiles. These profiles will accurately reproduce the chosen colour when printed on our presses. However some colour shift may occur due to the chosen stock and the addition of laminating or other special coatings.
4.5 Although we will endeavour to ensure that requested colours are matched, we do not guarantee an exact match in colour or texture between your artwork (including electronic graphic file or previously printed material) or any other materials supplied by you. While we do have quality control processes in place you acknowledge and agree that there are acceptable levels of colour variation (+/- 5%) from print run to print run, from stock to stock, from back to front and between different printing processes.
4.6 Trimming may vary by up to 1~2 mm from the proof, specification or print job to print job.
4.7 Every endeavour will be taken to deliver the correct quantity ordered. However, you acknowledge that a variation of up to 10% is inherent in the print process. We will not accept liability regarding these variations. In such a case however, we can reprint the shortage or refund the money for the missing quantity.
4.8 Whilst all care is taken in checking your files for related errors which may reduce the quality of your job, Concept 2 Print accepts no responsibility for files that are not ‘print ready’.
4.9 File correction / coversion is $40.00 per hour ($40.00 minimum)
5.1 We do not refund deposits or full payments.
We require a 50% deposit before we can begin your design order. Once received and we begin your job, your deposit is not refundable
A 25% cancellation fee applies to all orders once we begin to process the order. (Concept 2 Print provides Art Work Proof in PDF and Invoice )
A 50% cancellation fee applies to all orders once we proceed to print. ( After art work is approved by email & payment has been made, however the order has not begun printing yet )
5.4 We will not be liable for any defects, shortages, damage or non-compliance with the specifications in the Agreement, unless You notify Us in writing within 7 days of delivery of the goods or provision of the services.
5.5 When any defects, shortages, claim for damage or non-compliance with the Agreement specifications is accepted We may, at our discretion, replace the defective or missing goods or re-provide services.
5.6 We will not accept returned goods that have been altered in any way or that have been used.
6.1 All art work and literary works supplied to Concept 2 Print is warranted by you for its copyright and/or licensing and you are authorizing Concept 2 Print to reproduce any of the works.
6.2 Concept 2 Print may use your artwork in its own promotional material as samples of our services and products.
If you do not have any experience with print orders and are not sure of stocks or finishes, Concept 2 Print recommends you ask for our help. Concept 2 Print will take NO responsibility, if the product is ordered without any enquiry and then it does not match your requirements.